Terms of Service

Service Cancellation Policy

We recognize that unforeseen circumstances can occur. If you need to cancel or postpone a scheduled service with Cura Maids LLC, please provide at least two business days’ notice. Cancellations made with less than two business days’ notice or instances where we cannot access your home will incur the full service fee. All subsequent appointments will remain unaffected.

Please be aware that any modifications to your schedule or services must be handled directly through our office, not through our cleaning staff. To discontinue regularly scheduled services, notify us in writing or via email.

Recurring services are available at a reduced rate. If you decide to cancel recurring services after only one session, our standard One-Time Cleaning rates will apply.

Home Entry Procedures

You have several options for granting Cura Maids LLC access to your residence:

• Preferred Method: Provide a key to your home, which we will securely store in our key safe. All keys are coded for security purposes and do not contain any personal information.
• Alarm Systems: If your home is equipped with an alarm system, please supply the necessary access instructions to our office.
• Key Retrieval: For security reasons, we do not return keys via mail. To retrieve your key, visit our office in person with a valid photo ID.
• Personal Meeting: If leaving a key is not feasible, you may arrange to meet our cleaning professionals at your residence. Refer to our Service Cancellation Policy if access cannot be granted during the scheduled arrival window.
• Alternative Arrangements: If none of the above options are suitable, please contact our office to discuss other access solutions.

Payment Terms

Cura Maids LLC accepts MasterCard, Visa, cash, check, or Venmo as payment methods. Full payment is required at the time of service. A credit card must be kept on file with our office, and your account will be charged the amount due, including any applicable fees, after each cleaning unless you provide an alternative payment method during service. A $25 fee will apply to each returned check.

Booking and Scheduling

Recurring cleanings are organized based on our comprehensive 77 Star Cleaning Checklist and the priorities you set during service setup. One-Time Cleanings are arranged in standard time blocks. We strive to complete your service within the allocated time frame, though it may take a few sessions to fully understand and meet your home’s maintenance needs. We appreciate your patience as we transition from intensive cleaning to regular maintenance.

While we aim to assign the same team members to your home consistently, this cannot be guaranteed due to factors such as vacations, illnesses, or staffing changes. In such cases, a different cleaning professional may be assigned.

If your home requires additional time beyond the scheduled duration, we will contact you for authorization to extend the cleaning time and inform you of any extra costs before proceeding.

Estimated Arrival Timeframes

To maintain high-quality service for all clients, we provide estimated arrival windows rather than exact times. This flexibility allows our cleaning teams to manage daily variables without compromising service quality.

• Key Access: Between 8:00 AM and 4:00 PM.
• Personal Meeting: A four-hour window between 8:00 AM and 4:00 PM.

Cleaning Duration and Team Composition

Our cleaning teams typically consist of one or two professionals. When multiple team members are assigned, the total time spent in your home is adjusted accordingly. For example, a five-hour cleaning service with two professionals will be completed in approximately two and a half hours.

Holiday Scheduling

If a scheduled cleaning falls on a holiday observed by Cura Maids LLC, we will reach out to you to reschedule the service.

Client Feedback and Improvement

Your feedback is invaluable in helping us enhance our services. Please take a moment to share your thoughts on our website. Your input is crucial for us to continually improve and meet your cleaning needs effectively.

Satisfaction Guarantee Within 24 Hours

We understand that cleaning is a personalized service, and sometimes an area may not meet your expectations. While we do not offer refunds, we are committed to re-cleaning any unsatisfactory areas if you notify us within 24 hours of your service. Our goal is to ensure your complete satisfaction.

Tips and Appreciation

Tipping is not mandatory, but it is a meaningful way to show appreciation to your cleaning professional. Even a simple thank-you note can make a significant impact.

Damage and Loss Policy

Cura Maids LLC is bonded and insured. Our liability coverage is up to ten times the cost of the service charge on the day the damage or loss occurs. Please report any issues within 48 hours of service. Replacement or locksmith fees are covered only if keys are lost or incorrectly coded, with a liability limit of $100 per location for key replacement and/or locksmith services.

Cleaning Supplies and Special Requests

We utilize high-quality, approved cleaning products, including professional-strength vacuum cleaners with enhanced filters. If you prefer specific products for certain surfaces, we are happy to accommodate your requests. Please contact our office before your scheduled cleaning to discuss your preferences so we can provide instructions to your cleaning team.

Employee Referral Fee

If you wish to hire a current or former Cura Maids LLC employee for any home-related services outside of your agreement with us, a referral fee of $2,500 applies. This fee is due within 30 days of notification from Cura Maids LLC. Failure to pay the fee may result in further collection actions. Direct solicitation of Cura Maids LLC employees for employment outside of their role with us is prohibited and may result in the same fee being charged.

Privacy Policy

At Cura Maids LLC, we prioritize your privacy. We collect and use personal information such as your name, address, phone number, and email solely for providing and managing our cleaning services. Your information is kept secure and is not shared with third parties, except as necessary for service fulfillment or as required by law. By using our services, you consent to our use of your data as outlined in this policy.

Effective Date: March 15th, 2023 & Last Updated: July 10th, 2024