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FAQs

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What You Need to Know Before Hiring Us for Your Cleaning Needs: Common Questions and Answers (FAQs)


What areas in Raleigh do you serve?

We currently serve Raleigh, Wake Forest, & RTP NC areas, covering the zip codes: 27617, 27616, 27615, 27614, 27613, 27612, 27611, 27610, 27609, 27608, 27607, 27606, 27605, 27604, 27603, 27601, 27596, 27587, 27560, 27522, 27518, 27513, 27511, 27502. We are expanding to cover the entire RTP soon. We are eager to make your home shine!


What types of cleaning services do you offer?

We offer a range of cleaning services for any occasion, from regular maintenance to deep cleaning, from move-in/move-out to post-construction. Our specialty is customized cleaning and maid services that let you decide what and how we clean. You can create your own personalized cleaning plan that fits your needs and budget.


How experienced are your cleaning professionals?

Our cleaning professionals are the best and the happiest in the business. They have years of experience in delivering top-notch cleaning services to homes of all kinds. They are also passionate about making you happy and putting a smile on your face when you come back to a sparkling home. That’s why we call them the happiness specialists. They undergo extensive training on our 77 Star cleaning standards, procedures, and safety protocols.They are all background-checked, drug-tested, reference-verified, trained, insured, and bonded. Our cleaners are not only experienced, but also friendly, courteous, and trustworthy.


Do I need to provide cleaning supplies and equipment?

No, you don’t need to provide anything. We bring our own premium cleaning supplies and equipment to every appointment. We use eco-friendly products that are safe for your family and pets, as well as effective in removing dirt, dust, and germs. We also use reusable microfiber cloths and mop pads that reduce waste and prevent cross-contamination. We have heavy duty commercial grade equipment fitting residential cleaning needed. Our equipment is well-maintained and sanitized after each use. We take care of everything, so you don’t have to.


Can I trust your cleaners in my home?

Yes, you can trust our cleaners in your home. We understand that letting someone into your home is a big deal, and we don’t take that lightly. All our cleaners are carefully screened and trained to respect your privacy and property. They follow your instructions and preferences, and they always lock up and secure your home when they leave. They also wear uniforms and badges, so you can easily identify them. We also have a strict no-tipping policy, so you don’t have to worry about any awkward situations.


What measures do you take to ensure my satisfaction?

Your satisfaction is our top priority. We take every measure to ensure that you are happy with our service. We have a 100% satisfaction guarantee policy, which means if you are not completely satisfied with any aspect of our service, we will come back and re-clean the areas that did not meet your expectations at no extra charge. We also welcome your feedback and suggestions, and we use them to improve our service. We want you to love our service as much as we love cleaning your home.


How often should I schedule cleaning services?

The frequency of cleaning depends on your lifestyle and preferences. We offer flexible scheduling options, including weekly, bi-weekly, monthly, or one-time cleaning appointments. We can help you determine the best schedule for your needs, based on factors such as the size and condition of your home, the number of people and pets living in your home, and your personal cleaning standards. We also offer seasonal and special occasion cleaning services, such as spring cleaning, holiday cleaning, or party cleaning.


Are your cleaning products safe for children and pets?

Yes, our cleaning products are safe for children and pets. We use only natural and organic products that are gentle on the environment and your health. We avoid harsh chemicals that can cause allergies, irritations, or respiratory problems. We also make sure to use products that are compatible with your flooring, furniture, and appliances. We care about your well-being and the well-being of your loved ones.


Do you offer discounts or promotions for regular customers?

Yes, we do offer discounts and promotions for regular customers. We appreciate your loyalty and we want to reward you for choosing us. We offer a $25 Gift Card or 15% Discount on your next cleaning service when you refer a friend who books with us. We also offer a free cleaning service when you sign up for a recurring service of weekly, bi-weekly, or monthly. We also have gift cards that you can purchase for your family and friends. We also have seasonal and limited-time offers that you can check out on our website or social media.


How do I request a quote or schedule a cleaning service?

Requesting a quote or scheduling a cleaning service is easy and convenient. You can do it online, by phone, or by email. We have a user-friendly booking system that allows you to choose the date, time, and frequency of your cleaning service. You can also customize your cleaning preferences and add any special requests. We will get back to you promptly to confirm your booking and provide you with a personalized quote. We also have flexible payment options and no hidden fees. We make booking a cleaning service as simple as possible.


How do you charge for your services? Do you have a flat rate or an hourly rate?

We charge for our services based on the size and condition of your home, as well as the frequency and type of cleaning you need. We offer both flat rates and hourly rates, depending on your preference and budget. You can get a free estimate by filling out this [form] or calling us at (919) 480-1051. We also have flexible payment options available. We 100% match or beat any price in Raleigh or Wake Forest area and guarantee that you will get the best value for your money with our professional and reliable cleaning services.


What kind of cleaning products do you use? Are they eco-friendly and safe for pets and children?

We use only the best cleaning products that are eco-friendly and safe for pets and children. Unlike some of our competitors, we do not use harsh chemicals or synthetic fragrances that can irritate your skin or respiratory system. We also use reusable microfiber cloths and mop pads that reduce waste and prevent cross-contamination. Our cleaning products are effective, gentle, and environmentally friendly. We love our planet and want to play a role in preserving it for the next generations to come.


How do you screen and train your cleaners? Are they insured and bonded?

We have a rigorous screening and training process for our cleaners. All of our cleaners are background-checked, drug-tested, and reference-verified before they join our team. They also undergo extensive training on our 77 Star cleaning process, standards, and needed safety protocols. Our cleaners are insured and bonded, so you can rest assured that your home and belongings are protected. We also conduct regular quality checks and performance reviews to ensure our cleaners are always delivering the best service possible. If you have any questions or concerns, do not hesitate to contact us we are always here to meet and exceed your needs.


Do you offer any guarantees or refunds if I am not satisfied with the cleaning quality?

We offer a 100% satisfaction guarantee on all of our cleaning services. If you are not happy with the quality of our cleaning, please let us know within 24 hours and we will come back and re-clean the areas that did not meet your expectations at no extra charge. We value your feedback and strive to make every customer happy with our service, we stand by our motto to choose awesome and we try 100% to be your choice in home cleaning service in Raleigh and Wake Forest.


How do I book an appointment with you? Can I cancel or reschedule without any fees?

You can book an appointment with us online, by phone, or by email. We have a user-friendly booking system that allows you to choose the date, time, and frequency of your cleaning service. You can also customize your cleaning preferences and add any special requests as needed. We have flexible scheduling options and there is no contracts, so you can cancel or reschedule your appointment without any fees up to 24 hours before the scheduled service. We will send you a confirmation email, and a reminder text before your appointment. You will always be in the loop when our staff is at your home or they leave finish the work order.


Do you provide any extra services such as laundry, dishes, or organizing?

Yes, we do provide extra services such as laundry, dishes, or organizing for an additional fee. You can add these services to your regular cleaning or request them as a one-time service. We can also help you with other tasks such as changing bed linens, deep cleaning inside appliances, or cleaning inside cabinets. Just let us know what you need and we will do our best to accommodate you and provide you with the best pricing and quote.


How do you handle special requests or instructions from customers?

We welcome any special requests or instructions from our customers. We understand that every home is different and every customer has different needs and preferences. That’s why we offer a personalized cleaning service that matches your expectations. You can communicate with us online portal, by phone, by text or by email. You can also leave notes for your cleaner on the day of your service. We will follow your instructions and make sure your home is cleaned the way you want it.


How often do you recommend getting a professional cleaning service?

We recommend getting a professional cleaning service based on your lifestyle, budget, and cleaning needs. Some of our customers prefer a weekly or bi-weekly service to maintain a consistently clean and healthy home. Others opt for a monthly or occasional service to catch up on the deep cleaning tasks. We also offer one-time services for special occasions, move-in/move-out, or spring cleaning. Whatever your cleaning frequency, we will tailor our service to suit your needs and schedule.


Do you have any discounts or promotions for new or loyal customers?

Yes, we do have discounts and promotions for new and loyal customers. You have monthly deals for new and loyal customers you can find them on google or by calling us at (919) 480-1051. We appreciate your business and we want to reward you for choosing us.


 

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