Terms of Service

🏠 Airbnb & Short-Term Rental Turnover Services

Cura Maids LLC provides specialized cleaning services for Airbnb hosts, vacation rental properties, and short-term rental (STR) operators. Our turnover cleaning ensures your property is guest-ready between bookings, maintaining the high standards your guests expect and protecting your reviews and revenue.

Booking and Scheduling for STR Properties

• Advance Notice: We recommend booking turnover cleanings at least 48 hours in advance. For same-day or next-day service, please contact our office directly—availability is subject to scheduling and may include rush service fees.
• Check-Out to Check-In Window: Please provide your guest check-out time and the next guest’s check-in time when booking. We will coordinate our cleaning within this window to ensure your property is ready on time.
• Multiple Properties: Hosts managing multiple properties can establish a preferred service schedule or on-demand arrangement with our office. Volume discounts available.
• Recurring Turnovers: For properties with consistent booking patterns, we can establish automatic scheduling to streamline your operations.

Access and Key Management for Rentals

STR Turnover Cleaning Checklist

Our short-term rental turnover service includes all items from our 77-Star Cleaning Checklist, plus rental-specific tasks:

• Strip and launder all linens (sheets, pillowcases, towels, bath mats) OR remake beds with host-provided clean linens
• Check and restock amenities (toilet paper, paper towels, hand soap, body wash, shampoo, conditioner, coffee, tea, etc.)
• Inspect for damage, missing items, stains, or maintenance issues and document with photos if requested
• Empty all trash receptacles and replace liners throughout the property
• Check that all appliances are clean, functioning properly, and reset to default settings
• Ensure all dishes, glassware, and utensils are cleaned and properly stored
• Reset thermostat to host-specified temperature settings
• Check for forgotten guest items and secure them for return
• Verify all lights are working and replace bulbs if needed (additional fee for bulbs)
• Final walkthrough to ensure guest-ready presentation and welcoming atmosphere

Communication and Reporting

• Post-Cleaning Photos: Available upon request for an additional fee—ideal for hosts who want visual confirmation of readiness, documentation for guest communications, or remote property management.
• Damage or Issue Reporting: Our team will immediately notify you via text or call of any damage, excessive mess, maintenance concerns, or missing items discovered during cleaning.
• Restocking Alerts: We’ll inform you when supplies are running low (under 3 rolls of toilet paper, paper towels, etc.) so you can restock before the next guest arrives.
• Completion Notifications: Receive a text notification when cleaning is complete and your property is guest-ready.

Linen Service Options

Pricing for Short-Term Rental Turnovers

• Turnover pricing is based on property size (square footage and number of bedrooms/bathrooms), typical cleaning time required, and service frequency.
• Rush Service Fees: Same-day service requests may include an additional 25-50% rush fee depending on availability.
• Volume Discounts: Available for hosts with multiple properties or high-frequency bookings (10+ turnovers per month). Contact our office for custom pricing packages.
• Monthly Billing: Available for established clients with recurring turnover needs—simplify your bookkeeping with consolidated monthly invoicing.

Excessive Mess or Damage by Guests

If our cleaning team arrives and finds the property in a condition that requires significantly more time than a standard turnover, we will:

• Contact you immediately with photos to describe the situation (pet hair not disclosed, food spills, stains, party aftermath, etc.)
• Provide a revised time and cost estimate for the additional cleaning required
• Proceed with additional cleaning only upon your authorization
• Document the condition for your records (useful for guest damage claims)

Note: Standard turnover rates assume the property is left in reasonable condition by departing guests. We recommend including cleaning expectations in your house rules and guest communications.

Cancellation Policy for STR Turnovers

• Guest Cancellations: If your guest cancels and you no longer need the turnover cleaning, please notify us at least 24 hours before the scheduled service to avoid cancellation fees.
• Late Cancellations (less than 24 hours): Will incur a 50% cancellation fee due to lost scheduling opportunities and team allocation.
• Same-Day Cancellations (less than 4 hours): Will incur the full service fee as team members are already en route or have arrived.
• No-Access Situations: If our team cannot access the property due to incorrect codes, lockbox issues, guest overstay, or any access problem not communicated in advance, the full service fee will apply.

Quality Assurance for Rental Properties

🏗️ Post-Construction & Renovation Cleaning Services

Cura Maids LLC provides comprehensive post-construction cleaning services for contractors, builders, property managers, homeowners, and real estate professionals. Our specialized cleaning transforms construction sites into move-in ready spaces, removing all dust, debris, and construction residue to reveal the beauty of your completed project.

Service Overview

Post-construction cleaning is far more intensive than standard residential cleaning. Construction projects leave behind fine dust, paint splatters, adhesive residue, protective film, and various debris that require specialized cleaning techniques, products, and equipment. Our team is experienced in handling the unique challenges of post-construction environments.

Types of Post-Construction Projects We Service

• New Home Construction: Complete cleaning of newly built homes before owner move-in or property showing
• Home Renovations: Kitchen remodels, bathroom renovations, additions, finished basements, and whole-home remodels
• Commercial Build-Outs: Office spaces, retail locations, restaurants, and commercial facilities (contact for commercial pricing)
• Flip Properties: Final cleaning for real estate investors preparing properties for sale or rent
• Multi-Unit Developments: Apartment complexes, condos, and townhome communities (volume pricing available)

Three-Phase Post-Construction Cleaning

Professional post-construction cleaning typically occurs in phases, depending on the project stage and your specific needs:

Note: Most residential clients require Phase 2 or Phase 3 cleaning. We’ll help you determine which phase is appropriate for your project during consultation.

Comprehensive Construction Cleaning Checklist

Our post-construction cleaning service includes (but is not limited to):

• Dust Removal: Comprehensive removal of construction dust from all surfaces including walls, ceilings, baseboards, trim, door frames, window frames, and ledges
• Window Cleaning: Interior and exterior window cleaning, frame cleaning, sill cleaning, and removal of paint, stickers, or adhesive residue from glass
• Floor Cleaning: Sweeping, vacuuming, and mopping of all hard surfaces; removal of grout haze from new tile; removal of protective film from hardwood floors
• Cabinet & Fixture Cleaning: Interior and exterior cleaning of all cabinets, drawers, shelves; removal of sawdust and construction debris from cabinetry
• Appliance Cleaning: Inside and outside cleaning of all appliances; removal of protective films and stickers; ensuring appliances are showcase-ready
• Bathroom Detailing: Complete cleaning of toilets, sinks, showers, tubs, and fixtures; removal of grout haze, caulk residue, and construction dust
• Light Fixture & Fan Cleaning: Cleaning of all light fixtures, ceiling fans, switch plates, and outlet covers
• Door & Hardware Cleaning: Cleaning of all doors, door frames, handles, locks, and hardware; removal of protective films and stickers
• Stairway Cleaning: Detailed cleaning of stairs, railings, spindles, and under-stair areas
• Debris Removal: Removal of all cleaning debris, packaging materials, and final trash disposal (large construction debris must be removed by contractor/owner prior to cleaning)
• Final Detailing: Touch-up cleaning, spot removal, and final inspection walkthrough to ensure every surface is pristine

Specialized Post-Construction Tasks

Site Access and Requirements

For efficient post-construction cleaning, we require:

• Site Readiness: All construction work must be complete, and all large debris, equipment, and materials removed by the contractor before our arrival
• Utilities Active: Electricity, water, and HVAC must be functioning for proper cleaning
• Site Access: Clear access instructions, lockbox codes, or key arrangements provided at booking
• Safety Conditions: Property must be safe to enter with no active hazards, unstable structures, or dangerous materials
• Adequate Time: Post-construction cleaning takes significantly longer than standard cleaning—adequate time must be allocated based on property size and condition

Pricing and Estimates

Post-construction cleaning pricing is determined by multiple factors:

• Property size (square footage)
• Scope of construction work completed
• Phase of cleaning required (Rough, Light, or Final)
• Condition of the property (level of dust, debris, and residue)
• Special requests or challenging materials requiring extra attention
• Timeline urgency and scheduling requirements

On-Site Assessment: For large projects or extensive renovations, we recommend scheduling an on-site assessment to provide an accurate quote. Photos and detailed project information can be submitted for preliminary estimates.

Volume Discounts: Available for contractors, builders, and property managers with multiple units or ongoing project needs.

Scheduling and Lead Time

• Advance Notice: We recommend booking post-construction cleanings at least 1 week in advance, especially for large projects or multiple properties.
• Rush Service: Same-week or expedited service may be available for an additional rush fee, subject to team availability.
• Contractor Coordination: We work closely with general contractors, project managers, and builders to coordinate cleaning schedules with construction timelines and final inspection dates.
• Flexible Scheduling: We understand construction schedules can shift—we’ll work with you to adjust cleaning dates as your project timeline evolves (subject to availability).

Additional Services for Construction Projects

Cancellation Policy for Construction Cleaning

• Construction Delays: We understand construction timelines can be unpredictable. If you need to reschedule due to construction delays, please notify us at least 48 hours before the scheduled cleaning to avoid cancellation fees.
• Late Cancellations (less than 48 hours): Will incur a 50% cancellation fee as we’ve reserved team members and turned away other bookings.
• Same-Day Cancellations: Will incur the full service fee as team members are en route or have already arrived on-site.
• Site Not Ready: If we arrive and the site is not ready for cleaning (active construction, insufficient utilities, unsafe conditions, or excessive debris not removed), the visit will be considered a service call and the full fee will apply. A new cleaning appointment must be scheduled.

Quality Assurance for Construction Cleaning