Frequently Ask Questions (FAQ)
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Common Cleaning Service FAQs to Help You Make the Right Choice
Frequently Asked Cleaning Service Questions: All You Need to Know Before Hiring a Maid Service
Thinking about hiring a house cleaner in Raleigh, NC? Below you'll find answers to the questions our customers ask most — from what to expect during your first visit, to pricing, scheduling, and how our vetted cleaning team keeps your home safe and spotless.
Services and What to Expect
What does "CURA" stand for?
In Spanish, "cura" means "care" — and that's the foundation of everything we do. We're a locally owned cleaning company, serving the Research Triangle area since 2015, with a people-first approach to both our clients and our team.
What types of services do you offer?
We provide a full range of residential services tailored to your needs:
- Recurring maintenance — weekly, bi-weekly, or monthly
- One-time deep cleaning
- Move-in / move-out preparation
- Post-construction cleanup
- Short-term rental and Airbnb turnovers
Every job follows our proprietary 77-Star Cleaning Checklist, so nothing gets missed.
What's included in a standard clean versus a deep clean?
A standard recurring clean covers all living areas — dusting, vacuuming, mopping, sanitizing bathrooms and kitchen surfaces, and wiping down countertops and fixtures.
A deep clean goes further. We tackle interior appliances, baseboards, light fixtures, vents, blinds, and built-up grime that standard visits don't reach. Both follow our 77-Star Checklist, but deep cleans allocate more time and attention per room.
How often should I schedule professional cleaning?
It depends on your household size, lifestyle, and budget. Many homeowners prefer bi-weekly service for consistent upkeep. Families with pets, young children, or allergies often benefit from weekly visits — especially during Raleigh's high pollen season (March through May).
We also offer monthly and one-time options with no-contract flexible scheduling, so you can adjust anytime.
Do you clean appliances like ovens and refrigerators?
Yes — interior appliance cleaning is included with our deep cleaning service. We remove shelves, drawers, and racks to scrub away buildup, grease, and food residue. For ovens, we use safe, effective methods to tackle baked-on grime. Refrigerator cleaning includes sanitizing all interior surfaces and door seals.
Can you handle special requests or custom instructions?
Every home is different, and we believe your customized cleaning plan should reflect that. You can share preferences through our online portal, phone, text, or email. We also accommodate add-on services like laundry, dishes, organizing, changing bed linens, or cleaning inside cabinets for an additional fee.
Trust, Safety, and Our Team
Are your team members background-checked, insured, and bonded?
Yes — every person on our team goes through a comprehensive screening process that includes background checks, drug testing, and reference verification before their first assignment. All professionals are fully insured and bonded, protecting both you and your property.
We also conduct regular quality assurance reviews and ongoing training on our 77-Star process and safety protocols to maintain high standards.
Can I trust your team in my home?
Absolutely. Our vetted cleaning professionals are trained to respect your privacy, property, and preferences. They follow your specific instructions, wear uniforms and ID badges for easy identification, and always lock and secure your home when they leave. With a 4.9-star Google rating and over 21,000 customers served, our track record speaks for itself.
What is the "Happiness Specialists" philosophy?
We call our team members "Happiness Specialists" because they do more than clean — they create a positive experience for every client. This people-first company culture means we invest in fair compensation, training, and supportive management. Happy employees deliver better results, which is why our client retention rate is among the highest in the Triangle.
Supplies, Products, and Safety
Do you bring your own supplies and equipment?
Yes — we arrive fully equipped with professional-grade vacuums, reusable microfiber cloths, mops, and all necessary products. You don't need to provide or purchase anything. Our equipment is commercial-grade, well-maintained, and sanitized between appointments.
Are your products eco-friendly and safe for pets and children?
Protecting your family is a top priority. We exclusively use EPA-approved, non-toxic, fragrance-free green cleaning products that effectively remove dirt, bacteria, and allergens without harsh chemicals or toxic fumes. They're completely safe for children, pets, and anyone with sensitivities — leaving your home with fresh, clean air instead of chemical residue.
Learn more about how a clean home supports your health and well-being.
Do you offer eco-friendly cleaning for allergy-sensitive homes?
Yes. Every service we provide uses EPA-approved, fragrance-free solutions designed for allergy-friendly households. Our products remove allergens, dust mites, and bacteria without exposing your family to chemical irritants. For homes with respiratory sensitivities or young children, this is the safest approach to maintaining a healthy living environment.
Pricing and Value
How is pricing determined?
We base pricing on your home's size, current condition, and the type of service you need. We offer both flat-rate and hourly options depending on your preference. Our approach is fully transparent — no hidden fees, no surprise charges.
Request a free estimate online or call us at (919) 480-1051. We'll match or beat any comparable quote from a licensed, insured provider within a 25-mile radius.
What are typical rates for professional cleaning in Raleigh?
For standard recurring visits, most homeowners in the area pay between $120 and $250 for small to mid-sized homes. Larger properties typically range from $250 to $500.
Deep cleaning generally costs between $150 and $500, depending on square footage and complexity. Move-in or move-out preparation falls in a similar range based on the home's condition.
Can I cancel or reschedule without fees?
Yes. We offer no-contract flexible scheduling, so you can cancel or reschedule without any penalty as long as you give us at least 24 hours' notice before your appointment. No cancellation fees, no strings attached. See our terms of service for full details.
What payment methods do you accept?
We accept all major credit and debit cards, Zelle, Venmo, and cash. Payment is collected after your appointment is complete, so you can see the results before you pay. For recurring clients, we can securely store your preferred payment method for automatic billing.
Is tipping expected for house cleaners?
Tipping is never required, but always appreciated. A typical tip ranges from 15–20% of the service cost, or a flat amount you're comfortable with. You can tip in cash, through your payment method, or let us know and we'll pass it along to your team.
For a deeper look at tipping norms, check out our guides on tipping your house cleaner in Raleigh and cleaning tipping etiquette.
Booking and Scheduling
How do I request a quote or book an appointment?
Getting a free estimate takes under a minute:
📞 Call or text: (919) 480-1051
💻 Online: Request your free quote
Our booking system lets you choose your preferred date, time, and frequency. You can also add special instructions or customize your service preferences.
Can I book same-day or next-day service?
Yes — we frequently accommodate same-day and next-day appointments based on availability. It's one of the advantages of working with a responsive, locally owned company. Contact us at (919) 480-1051 to check current openings.
Do you offer flexible scheduling for recurring service?
Flexibility is built into how we work. We offer weekly, bi-weekly, and monthly recurring options you can adjust anytime — no contracts, no cancellation penalties (with 24-hour notice). With recurring service, you'll work with the same trusted team who learns your home's layout and priorities.
Do I need to be home during the visit?
Not at all. Most clients prefer to have their homes cleaned while they're at work or out running errands. Just provide secure entry instructions and we handle the rest. Your home is locked and secured when we leave, and our team wears uniforms and ID badges for easy identification.
How should I prepare for a cleaning visit?
A quick pickup of personal items, clothing, and clutter from surfaces helps our team focus on thorough cleaning rather than tidying. Secure any valuables and let us know about areas to avoid or specific priorities.
If you have pets, just give us a heads-up — we use pet-safe products and our team is comfortable working in homes with animals. Read more about what to expect from a professional cleaning visit.
Service Area
What areas do you serve?
We serve homeowners and property managers across the Research Triangle area, including:
- Raleigh
- Durham
- Cary
- Apex
- Wake Forest
- Holly Springs
- Morrisville, Garner, and Fuquay-Varina
Not sure if we cover your neighborhood? Call (919) 480-1051 and we'll confirm.
Which Raleigh neighborhoods do you service?
We service all major Raleigh neighborhoods, including North Hills, Glenwood, Falls Lake, Umstead, Brier Creek, Mordecai, Boylan Heights, Historic Oakwood, Cameron Village, Midtown, and Downtown Raleigh.
Our coverage extends throughout Wake County to Wake Forest, Cary, Garner, Apex, Holly Springs, Morrisville, and Fuquay-Varina.
Satisfaction and Guarantees
What does your satisfaction guarantee cover?
We stand behind every visit with a 100% satisfaction guarantee. If anything doesn't meet your expectations, contact us within 24 hours and we'll return to re-clean those areas at no additional charge. Please note this guarantee covers re-cleaning, not refunds — see our terms of service for full details.
We also offer a best price guarantee — we'll match or beat any comparable quote from a licensed, insured provider within a 25-mile radius. Your feedback drives how we improve, and it's why we maintain a 4.9-star rating from thousands of customer reviews.
What sets you apart from other providers?
A few things stand out. Our proprietary 77-Star Cleaning Checklist ensures consistent, thorough results on every visit — it's a room-by-room quality assurance process that most providers simply don't have.
We're also a locally owned, family-run business (not a franchise), with a vetted team that's been serving the Triangle since 2015. Combine that with eco-friendly products, no-contract flexibility, and a genuine satisfaction guarantee, and you get a level of care that larger companies struggle to match.
Allergies, Pets, and Healthy Homes
How does professional cleaning help with allergies and pollen?
Raleigh's pollen season (typically March through May) can make indoor air quality a real concern. Regular professional cleaning during this time targets the surfaces where allergens accumulate most — carpets, upholstery, windowsills, air vents, and baseboards.
For allergy-prone households, we recommend bi-weekly visits during peak months. Combined with our non-toxic, fragrance-free products, it's an effective way to maintain an allergy-friendly home. Read more about how a clean home improves your health and well-being.
Do you work in homes with pets?
We love pets. Our team is experienced working around dogs, cats, and other animals. All our products are pet-safe — no harsh chemicals, no toxic residue, nothing that could harm your furry family members.
If your pet is anxious around new people, just let us know ahead of time and we'll work around their needs. We also focus on pet hair removal from furniture, floors, and hard-to-reach areas as part of our standard process.
Promotions and Discounts
Do you offer discounts or promotions?
Yes — we reward both new and loyal customers:
- Referral reward: Get a $25 gift card or 15% discount when you refer a friend who books with us
- Recurring service discount: The more frequently we clean, the more you save on each visit
- Seasonal promotions: We run monthly deals throughout the year
Call (919) 480-1051 or request a quote to learn about current offers. We also post deals on our social media channels.
Airbnb and Short-Term Rental Cleaning
Do you offer Airbnb and vacation rental cleaning?
Yes — we provide full-service short-term rental and Airbnb turnover cleaning designed for fast, guest-ready results. This includes cleaning all guest-facing areas, sanitizing high-touch surfaces, restocking essentials, and laundering linens and towels.
Can you handle last-minute turnovers between guests?
Absolutely. Our team specializes in fast turnarounds and can accommodate same-day bookings and tight schedules. We also sync with your booking calendar for recurring turnover service. Whether you manage one property or several, we adapt to your workflow.
What makes your rental cleaning different from standard service?
Rental turnovers require speed, consistency, and attention to guest expectations — it's a different skill set than residential cleaning. Our team is trained specifically in hospitality-level protocols, and we use eco-friendly products that are safe for guests. Visit our vacation rental cleaning page for full details, pricing, and scheduling.
Franchise Opportunities
Does Cura Maids offer franchise opportunities?
Yes. We offer franchise opportunities for entrepreneurs who want to build a cleaning business backed by our proven systems, brand recognition, and ongoing support. You don't need prior cleaning industry experience — we provide comprehensive training in operations, marketing, hiring, and customer service.
What kind of training and support do franchisees receive?
Franchisees receive hands-on training covering our 77-Star Cleaning Process, proven marketing strategies, scheduling and invoicing systems, hiring best practices, and ongoing business coaching. You also receive exclusive territory protection so you can grow without internal competition.
How do I learn more about becoming a franchisee?
Start by filling out our Franchise Inquiry Form. From there, you'll schedule a discovery call with our team, receive detailed investment information, and attend a Discovery Day to experience the business firsthand.
Still Have Questions? We're Happy to Help.
Whether you need help choosing the right service or a custom quote for your home, CURA MAIDS is just a call, text, or click away. We keep it simple—no pressure, no hidden fees, just honest answers and clear pricing. Contact us today for a free online quote and let our team handle your deep cleaning or one-time cleaning needs with the best rates in Raleigh and personalized packages designed to fit your needs perfectly.

