Frequently Ask Questions (FAQ)

In Spanish, "cura" means "care," which perfectly reflects our mission to go beyond standard cleaning.

For us, "CURA" represents our commitment to providing top-quality service for your home and an unmatched experience for you.

We are a caring, professional team dedicated to rejuvenating your living space and enhancing your overall well-being. Your satisfaction is our top priority.

We offer a wide range of house cleaning and maid services in Raleigh, NC:

• Regular maintenance and recurring cleans (weekly, bi-weekly, or monthly)
• Deep cleaning and one-time cleaning services
• Move-in / Move-out cleaning
• Short-term rental and Airbnb cleaning
• Post-construction cleanup

Our specialty is customized house cleaning — giving you the flexibility to choose exactly what and how we clean.

The frequency depends on your lifestyle, household size, and preferences. We offer flexible scheduling options including weekly, bi-weekly, monthly, and one-time cleaning appointments.

We'll help you determine the best cleaning schedule based on your home's size, condition, number of people and pets, and personal cleaning standards.

We recommend based on your lifestyle and budget. Some customers prefer weekly or bi-weekly service to maintain consistency. Others opt for monthly or occasional service for deep cleaning tasks. We also offer one-time services for special occasions, move-in/move-out, or spring cleaning.

We proudly serve Raleigh, Wake Forest, Cary, Morrisville, Fuquay-Varina, Garner, Apex, Durham, Holly Springs, and surrounding areas throughout the RTP region of North Carolina.

Our service area covers zip codes: 27617, 27616, 27615, 27614, 27613, 27612, 27611, 27610, 27609, 27608, 27607, 27606, 27605, 27604, 27603, 27601, 27596, 27587, 27560, 27522, 27518, 27513, 27511, and 27502.

We service all major Raleigh neighborhoods, including North Hills, Glenwood, Falls Lake, Umstead, Brier Creek, Mordecai, Shotwell, Auburn, Boylan Heights, Historic Oakwood, Cameron Village, Belvedere Park, Midtown, and Downtown Raleigh.

Beyond Raleigh city limits, our service extends throughout Wake County to Wake Forest, Cary, Garner, Apex, Holly Springs, Morrisville, and Fuquay-Varina.

Yes! Cura Maids proudly serves all of Raleigh and the greater Wake County area with professional house cleaning and maid services. Whether you live in a downtown Raleigh apartment, a North Hills townhouse, or a single-family home in any Wake County neighborhood, we provide fast, reliable cleaning service with flexible scheduling.

Our cleaning professionals have years of experience delivering top-notch cleaning services. They undergo extensive training on our 77 Star cleaning standards, procedures, and safety protocols. They are all background-checked, drug-tested, reference-verified, trained, insured, and bonded.

Our cleaners are not only experienced, but also friendly, courteous, and trustworthy. We call them the happiness specialists because they're passionate about making you happy.

Absolutely. All our cleaners are carefully screened, background-checked, and professionally trained to respect your privacy, property, and preferences. They follow your instructions and preferences, and they always lock up and secure your home when they leave. They also wear uniforms and badges, so you can easily identify them.

We have a rigorous screening and training process. All cleaners are background-checked, drug-tested, and reference-verified before joining our team. They undergo extensive training on our 77 Star cleaning process, standards, and safety protocols.

Our cleaners are insured and bonded, so your home and belongings are protected. We conduct regular quality checks and performance reviews to ensure the best service possible.

Yes, absolutely. Every professional on the Cura Maids team undergoes comprehensive background checks, drug screening, and reference verification. All cleaners are fully insured and bonded, protecting both you and your property and giving you complete peace of mind.

At Cura Maids, we call our cleaning professionals "Happiness Specialists" because they do more than clean – they create joy, peace of mind, and positive experiences for our clients.

This philosophy is central to our culture. We prioritize employee well-being and satisfaction because happy employees deliver better customer service. We invest in training, fair compensation, and supportive management. Our people-first approach drives both customer loyalty and profitability.

No, you don't need to provide anything. We bring our own premium cleaning supplies and equipment to every appointment. We use eco-friendly products that are safe for your family and pets, as well as effective in removing dirt, dust, and germs.

We also use reusable microfiber cloths and mop pads that reduce waste. We have heavy duty commercial grade equipment for residential cleaning. Our equipment is well-maintained and sanitized after each use.

We use only the best cleaning products that are eco-friendly and safe for pets and children. We do not use harsh chemicals or synthetic fragrances that can irritate your skin or respiratory system.

We use EPA-approved, green, non-toxic products that clean effectively while keeping your home fresh and healthy. Our cleaning products are effective, gentle, and environmentally friendly.

Yes, protecting your family and pets is a top priority. We exclusively use EPA-approved, fragrance-free, and pet-safe cleaning products. These eco-friendly solutions effectively remove dirt, bacteria, and allergens without exposing your loved ones to harsh chemicals or toxic fumes.

Not at all. Cura Maids arrives fully equipped with all professional-grade cleaning supplies and equipment. We bring eco-friendly products, microfiber cloths, vacuums, mops, and everything else required.

You also don't need to be home during the cleaning. Most clients prefer to have their homes cleaned while they're at work or running errands. Simply provide us with key entry instructions, and we'll take care of everything. Your home will be securely locked when we leave.

Requesting a quote or scheduling a house cleaning service is quick, easy, and completely hassle-free.

📞 Call us at: (919) 480-1051
💻 Request your free quote online: Get a Quote

We have a user-friendly booking system that allows you to choose the date, time, and frequency of your cleaning service.

We charge based on the size and condition of your home, as well as the frequency and type of cleaning. We offer both flat rates and hourly rates, depending on your preference and budget.

You can get a free estimate by filling out our Quote Form or calling us at (919) 480-1051. We 100% match or beat any price in Raleigh or Wake Forest area.

Deep cleaning costs vary based on your home's size, condition, and the level of detail required. Most deep cleanings in Raleigh range from $150 to $500, with smaller homes on the lower end and larger homes costing more.

For move-in or move-out cleaning, pricing typically ranges between $120 and $500, depending on square footage (1,000 to 3,500 sq. ft.) and complexity.

The cost depends on the type of service you need. Prices generally start at $145 for homes under 1,000 square feet.

Deep cleaning typically ranges from $150 to $500. Move-in/move-out cleaning usually costs between $120 and $500, based on square footage and job complexity.

For standard residential cleaning in Raleigh, most homeowners pay between $120 and $250 per visit for small to medium-sized homes. Larger properties generally range from $250 to $500.

At Cura Maids, we pride ourselves on transparent pricing and exceptional value. We'll beat any professional cleaning company's quote within a 25-mile radius of Raleigh.

You can book online, by phone, or by email. We have a user-friendly booking system for choosing the date, time, and frequency. You can also customize preferences and add special requests.

We have flexible scheduling and no contracts, so you can cancel or reschedule without any fees up to 24 hours before the scheduled service.

Yes! We understand that life doesn't always go according to plan. Cura Maids offers fast turnaround times and can frequently accommodate same-day or next-day house cleaning appointments based on availability.

Contact us at (919) 480-1051 to check current availability.

Absolutely! Flexibility is a key benefit of choosing Cura Maids for recurring cleaning services. We offer weekly, bi-weekly, and monthly schedules that you can adjust anytime to match your changing needs and lifestyle.

With recurring house cleaning services, you also enjoy discounted rates—the more frequently we clean, the more you save. You'll work with the same trusted cleaning team who learns your home's layout, preferences, and priorities.

Your satisfaction is our top priority. We have a 100% satisfaction guarantee policy, which means if you are not completely satisfied with any aspect of our service, we will come back and re-clean the areas that did not meet your expectations at no extra charge.

We welcome your feedback and suggestions, and we use them to improve our service. We want you to love our service as much as we love cleaning your home.

Yes, absolutely. At Cura Maids, we stand behind every house cleaning service we provide. Your satisfaction means everything to us, which is why we offer a 100% satisfaction guarantee.

If you're not happy with the results, simply let us know within 24 hours, and we'll return to re-clean any areas that didn't meet your expectations — free of charge.

Customer satisfaction isn't just a goal at Cura Maids—it's the foundation of everything we do. From the moment you request a quote through the final walkthrough, we're committed to exceeding your expectations.

Our approach focuses on clear communication, attention to detail, and consistent quality. We listen carefully to your specific needs and customize our cleaning services accordingly.

Why settle for second best? Choose awesome!

What truly distinguishes Cura Maids from other cleaning companies in Raleigh NC is our commitment to personalized care. We don't treat you like just another appointment—you're part of the Cura Maids family.

Our exclusive 77-Star Cleaning Process ensures every corner receives attention, while our team of background-checked, trained professionals brings expertise and trustworthiness to every visit.

Absolutely. We understand that quality house cleaning services need to fit within your budget without compromising on results. That's why Cura Maids offers competitive pricing alongside customizable service packages designed to work with your financial needs.

Our transparent approach means no hidden fees or surprise charges—just honest, affordable cleaning service in Raleigh NC that fits your lifestyle and budget.

Yes, we provide extra services such as laundry, dishes, or organizing for an additional fee. You can add these services to your regular cleaning or request them as a one-time service. We can also help with changing bed linens, deep cleaning inside appliances, or cleaning inside cabinets.

At Cura Maids, we welcome all special requests and instructions to make sure our house cleaning services and maid services meet your unique needs. Every home is different, and we believe your cleaning plan should be too.

You can easily share your preferences with us through our online portal, phone, text, or email — whichever is most convenient. You can also leave notes for your cleaner on the day of service.

Absolutely! Our deep cleaning services include thorough interior cleaning of both ovens and refrigerators. We remove shelves, drawers, and racks to scrub away buildup, spills, and food residue that accumulate over time.

For ovens, we tackle baked-on grease and grime using safe, effective cleaning methods. Refrigerator cleaning includes wiping down all interior surfaces, cleaning door seals, and sanitizing compartments to eliminate odors and bacteria.

Raleigh's spring season brings beautiful weather—and notoriously high pollen counts that can trigger allergies. During peak pollen months (typically March through May), we recommend scheduling bi-weekly house cleaning services to stay ahead of allergen buildup.

Regular professional cleaning during this time focuses on dusting surfaces, vacuuming carpets and upholstery, wiping down windowsills, and cleaning air vents—all areas where pollen tends to accumulate.

When evaluating a house cleaning service in Raleigh, consider asking:

1. Insurance and Bonding: Are you insured and bonded?
2. Services Offered: What specific cleaning services are included?
3. Experience and Training: How experienced is your team?
4. Cleaning Supplies: Do you provide supplies and equipment?
5. Pricing Structure: What is your pricing and are there additional fees?
6. Satisfaction Guarantee: Do you offer any guarantees?

Finding the best house cleaning service in Raleigh starts with research and knowing what matters most to you. Begin by exploring local cleaning companies online and reading customer reviews to understand their reputation and reliability.

Ask friends, neighbors, or family for personal recommendations. When choosing a cleaning company, look for one that is licensed, insured, and transparent about pricing and services.

Cura Maids provides a full range of professional cleaning services including:

• Deep cleaning for a thorough refresh
• Recurring cleaning on a weekly, bi-weekly, or monthly schedule
• Move-in and move-out cleaning
• Post-construction cleaning
• Specialty services like Airbnb cleaning

Every job is performed using our proprietary 77-Star Cleaning Process.

Yes, we offer discounts and promotions for regular customers. We appreciate your loyalty and want to reward you for choosing us. We offer a $25 Gift Card or 15% Discount on your next cleaning service when you refer a friend who books with us.

We also offer a free cleaning service when you sign up for a recurring service of weekly, bi-weekly, or monthly. We also have gift cards available and seasonal offers on our website or social media.

Yes, we have discounts and promotions for new and loyal customers. You have monthly deals for new and loyal customers you can find them on Google or by calling us at (919) 480-1051. We appreciate your business and we want to reward you for choosing us.

We clean all guest-facing areas in your short-term rental, including kitchens, bathrooms, bedrooms, living rooms, dining areas, and entryways. High-touch surfaces such as doorknobs, light switches, and countertops are thoroughly sanitized to ensure your property is guest-ready.

Our vacation rental cleaning service is tailored to your specific property needs, ensuring nothing is missed between guest turnovers.

Yes! Our short-term rental cleaning services include washing, drying, and folding all linens, towels, and comforters. We ensure your bedding and towels are fresh, clean, and ready for each new guest arrival.

We also offer optional pick-up and delivery services for added convenience and faster turnovers.

Absolutely. Our team specializes in fast, guest-ready turnovers for short-term rentals and vacation properties. We understand that same-day bookings and tight schedules are common in the Airbnb cleaning business, and we're equipped to adapt quickly.

Whether you need a quick turnover between guests or emergency cleaning service, our trained cleaners work efficiently to ensure nothing is overlooked.

Yes. Our short-term rental deep cleaning services go beyond standard turnover cleaning. We thoroughly clean appliances, blinds, baseboards, vents, light fixtures, and other areas that need periodic attention to maintain your property's appeal.

Yes. All Cura Maids cleaners are background-checked, professionally trained, and fully insured. We understand that trust is essential when managing Airbnb properties and vacation rentals.

Our cleaners use eco-friendly, guest-safe products and are trained specifically in short-term rental cleaning protocols.

Yes. We offer restocking services for essentials such as toiletries, paper goods, cleaning supplies, and other amenities. This ensures your short-term rental or Airbnb property is fully prepared and guest-ready for each new arrival.

Scheduling your short-term rental cleaning is easy! Call or text us at (919) 480-1051 or request a free estimate online. We offer flexible scheduling options designed specifically for Airbnb hosts and vacation rental property managers.

Our team can sync with your booking calendar to provide recurring cleaning services or one-time turnovers as needed.

We guarantee your satisfaction with every short-term rental cleaning. If you're not completely happy with our work, you don't pay until you approve it. We'll return to re-clean any areas that don't meet your standards at no additional charge.

Yes. We provide recurring cleaning and turnover services specifically designed for vacation rentals with frequent bookings. Our flexible scheduling adapts to your Airbnb or short-term rental calendar, ensuring your property remains guest-ready at all times.

We combine professional expertise, fast turnaround times, flexible scheduling, and a 100% satisfaction guarantee. Unlike general cleaning companies, we understand the unique demands of Airbnb cleaning and vacation rental management.

Our team is trained specifically in short-term rental cleaning protocols and uses eco-friendly products that are safe for your guests.

Owning a Cura Maids franchise offers numerous advantages:

• Reduced Startup Costs – No need to build marketing materials or systems from scratch
• Lower Risk – Leverage our established reputation and proven success model
• Ongoing Support – Expert guidance in operations, hiring, and marketing
• Brand Recognition – Join a well-established brand with loyal customers
• Exclusive Territories – Secure a protected market for growth

The investment varies depending on the model you choose. Factors like location, business size, and operational needs impact the total cost.

We provide detailed financial projections and investment information during our discovery process. Fill out our Franchise Inquiry Form to discuss your specific investment options.

No! While experience can be helpful, it's not required. We provide comprehensive training in all aspects of running a successful cleaning business including operations, customer service, hiring, marketing, and financial management.

What matters most is your passion for entrepreneurship, commitment to customer service, and dedication to our people-first culture.

We offer comprehensive training and ongoing support:

• Operations Training – Learn our 77-Star Cleaning Process
• Marketing Support – Proven customer acquisition strategies
• Technology & Systems – Tools for scheduling and invoicing
• Ongoing Business Coaching – Help scaling and troubleshooting
• Hiring & HR Guidance – Best practices for recruiting talent

The timeline varies, but most franchisees complete the process in 4-8 weeks. Our step-by-step approach includes:

1. Inquiry & Initial Call – Learn about Cura Maids and discuss your goals
2. Discovery Call & Agreement – Finalize details and sign the agreement
3. Discovery Day & Training – Hands-on experience and setup guidance
4. Launch & Growth – Open your franchise with full support!

Our 77-Star Cleaning Process is an award-winning, comprehensive checklist that ensures consistent, exceptional results in every home.

This proprietary system covers every detail of a thorough home cleaning. It's a key differentiator that builds customer trust, ensures quality consistency, makes training easier, and justifies premium pricing.

Yes! When you become a Cura Maids franchisee, you receive an exclusive, protected territory. This means no other Cura Maids franchises can operate in your designated area, you can build without internal competition, and your marketing investments stay within your territory.

Franchise fees are designed to be transparent and fair. Typical ongoing fees include:

• Royalty Fees – A percentage of gross revenue that covers ongoing support and training
• Marketing Fees – Contribution to national/regional marketing efforts

Exact fee structures vary by franchise model. We provide complete financial disclosure during the discovery process.

Community impact is at the heart of what we do. Cura Maids franchises:

• Support breast cancer patients with free or discounted cleaning services
• Partner with local charities to give back
• Create local employment opportunities with fair wages
• Build relationships beyond business transactions

Absolutely! Cura Maids' proven systems are designed for scalability. Many successful franchisees start with one territory and expand as they grow.

Expansion opportunities include adding adjacent territories, opening multiple locations in different markets, and developing area development rights in high-potential regions.

We're excited that you're interested in the Cura Maids franchise opportunity! Here's how to get started:

1. Fill out our Franchise Inquiry Form
2. Schedule an initial call with our franchise team
3. Receive detailed information about investment requirements
4. Attend a Discovery Day to experience Cura Maids firsthand

Contact us today:
📞 (919) 480-1051
📧 info@curamaids.com